Terms & Conditions – Wiltshire Pure Clean

• All quotes are valid for 30 days from the date issued.

• Quotes are based on the information provided and are subject to site inspection. If anything differs on arrival, we will discuss any changes before work begins.

• For larger jobs such as roof cleaning, pressure washing, render cleaning or similar, a 25% deposit is required to secure the booking.

• Payment is due within 3 days of the clean being completed.

• We accept cash or bank transfer.

• Bank details are provided on your invoice.

• If payment is not received within the timeframe, we may pause future cleans until the balance is cleared.

• We kindly ask for 48 hours’ notice if you need to cancel or reschedule.

• Cancellations with less than 48 hours’ notice may be chargeable.

• If we arrive and cannot access the property (e.g., locked gate, blocked access, unsafe conditions), the visit may also be chargeable.

• If your requirements change (e.g., additional windows, change of frequency), please let us know so we can update your quotation.

To help us work safely and efficiently, please ensure:

• Clear access to all areas being cleaned.

• Windows are fully closed before we arrive.

• Any pets or young children are kept indoors during the clean.

• Items such as garden furniture, plant pots or obstacles are moved where necessary.

• You inform us of any delicate areas, loose fixtures, or surfaces that may require extra care.

Window Cleaning

• We clean your windows using Pure Water, which is designed to dry naturally.

• Your windows will be left wet after the clean — please do not wipe or dry them, as this can affect the finish and invalidate our satisfaction guarantee.

• We do not remove stickers, paint, adhesives or other substances unless previously agreed.

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Gutter Clearing

• Gutter clearing is carried out using professional vacuum equipment or by hand where required.

• We cannot be held responsible for pre‑existing blockages underground or issues caused by damaged or misaligned guttering.

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Pressure Washing / Patio & Driveway Cleaning

• Pressure washing is carried out using high‑pressure water.

• Some surfaces may react differently depending on age, condition or previous treatments.

• We will always advise you if we believe a surface may be fragile or at risk.

• Certain stains (oil, rust, tyre marks, deep algae) may not fully remove.

Render Cleaning / Softwashing

• Render cleaning is carried out using low‑pressure softwashing methods to protect the surface.

• Results can vary depending on the age and condition of the render.

• Some marks may require multiple treatments or may not fully disappear.

Roof Cleaning

• Roof cleaning may involve softwashing, scraping, moss removal or low‑pressure methods, depending on the roof type.

• We do not pressure wash roofs unless specifically agreed and assessed as safe.

• Loose tiles, fragile areas or pre‑existing damage will be highlighted before work begins where possible.

• Heavily moss covered roofs, it may show uncover pre-existing damage that may require repair. 

• Window cleaning service operates year round - rain does not affect the quality of window cleaning.

• Exterior cleaning is weather‑dependent.

• We may need to reschedule if conditions are unsafe (e.g., high winds, storms, freezing temperatures).

• We will always contact you as early as possible if a change is needed.

• We offer a 100% satisfaction guarantee.

• If you are not happy with any part of your clean, please let us know within 24 hours, and we will return to re‑clean the affected areas. 

• Issues reported after 24 hours may be affected by weather, pollen, birds, or other external factors, so may not be covered.

• We take great care with every job, but we cannot be held responsible for pre‑existing damage, including:

  • Loose pointing or brickwork

  • Perished window seals

  • Cracked panes

  • Fragile surfaces

  • Scratched window glass

• We reserve the right to refuse or stop work if we believe conditions are unsafe or could cause damage.

• We are fully insured, and a copy of our Public Liability Insurance is available upon request.

• A 25% deposit is required for roof cleaning, render cleaning, pressure washing and other large‑scale services.

• Deposits are non‑refundable.

These terms and conditions are governed by the laws of England & Wales.